Your London home,
professionally cared for all year.
Proactive plumbing and heating care for exceptional London homes. Planned maintenance, detailed property records and priority support — not mass-market boiler insurance. Membership is strictly limited to fewer than 200 properties per year.
Gas Safe registered · G3 qualified · Prime London specialists · Plans from £79 + VAT per month
Who takes responsibility for your home's plumbing and heating?
Most London homes are maintained reactively — an engineer is called when something breaks. Different contractors attend each time, none of them know the property, service dates are missed, and no one holds a complete record of the systems inside the walls.
The result is unexpected breakdowns, higher emergency call-out costs, lapsed compliance certificates, and a household staff or owner left managing a problem they should never have had to face.
RARE Property Care Membership exists to take that responsibility off your hands — professionally, discreetly, and for the long term.
The value of proactive care.
Fewer unexpected breakdowns
Planned maintenance catches gradual deterioration — seized valves, low inhibitor, failing expansion vessels — before they become costly emergencies.
Priority when something goes wrong
Members receive priority triage within 30 minutes and priority attendance targeted within four working hours for qualifying emergencies.
One team that knows the property
Your engineer arrives with a full record of every system, every previous visit and every recommendation — no re-explaining, no re-diagnosing.
Less administration
Compliance certificates, service records and manuals stored securely in your portal. Authorised staff can book and receive documentation on your behalf.
What would proactive care cost for your home?
Tell us about your property and systems. We'll recommend the right tier and show the value of keeping everything in peak condition.
PPM Cost & Value Calculator
Estimate your monthly care plan and see the value of proactive maintenance.
1. Your property
2. Size
3. Systems in your home
Recommended for you
Essential Care
Annual servicing, health check, records and priority booking.
1 planned visit per year · £948 + VAT pa
The value of proactive care
Without PPM (reactive)
~1.8 breakdowns/yr · £1,021 in emergency call-outs + £995 in major repairs PPM would likely prevent.
£2,015 estimated annual risk
Your net value
£1,522 / year
Included services + avoided reactive repairs, minus your plan cost. A well-maintained home costs less to run and retains more value.
Estimate only. Final pricing is confirmed after your property health assessment. All prices + VAT.
Three levels of care.
All prices are shown from and plus VAT. Final pricing is confirmed after your property health assessment.
Essential Care
from £79
+ VAT per month
£850 + VAT per year
Annual servicing, health check, records and priority booking.
- One planned maintenance visit per year
- Annual boiler service and Gas Safe certificate
- System health check and written summary
- Property record created and maintained
- Priority booking over non-members
Complete Care
from £149
+ VAT per month
£1,600 + VAT per year
Two visits, broader system care, written report and priority support.
- Two planned maintenance visits per year
- Everything in Essential Care
- Unvented cylinder, underfloor heating and controls checked
- Detailed written report with recommendations
- Priority triage and support
Concierge Care
from £249
+ VAT per month
£2,700 + VAT per year
Quarterly care, asset register, coordination and named contact.
- Quarterly planned care visits
- Everything in Complete Care
- Full asset register of all systems
- Coordination with household staff and agents
- Named contact and dedicated account management
All prices are from and plus VAT. Membership is subject to property assessment and availability.
The joining process.
Property health assessment
A paid assessment of every plumbing and heating system in your home — from £295–£450 + VAT depending on size and complexity.
System and equipment record created
We record boilers, cylinders, pumps, controls, manifolds and isolation points — make, model, serial number, age and photographs.
Immediate risks and recommendations
A prioritised list of immediate, medium-term and future recommendations is explained to you in plain language.
Maintenance schedule agreed
We agree the right plan and visit frequency for your property, with access arrangements and authorised contacts confirmed.
Planned visits and reminders managed
We schedule and remind you of planned visits. No missed service dates, no lapsing certificates.
Priority support activated
Your priority support line is live from day one. One call reaches an engineer who knows your property.
Trusted by London's finest homes.
"RARE have looked after our apartment for four years. The engineers are always immaculately presented, the work is tidy and the communication is faultless. Knowing everything is recorded gives me genuine peace of mind."
Private client, Mayfair
Complete Care member
"We manage several properties for a private family. RARE hold the records for every system across every property. One call and the right engineer arrives, fully briefed. It removes an enormous amount of administration from our side."
Estate manager, NW3
Concierge Care member
"The annual visit is thorough and the engineer always explains what he is finding. No drama, no upselling — just honest, professional care. The property record they maintain is invaluable."
Homeowner, Hampstead
Essential Care member
What is included
- Planned maintenance visits at agreed intervals
- Annual boiler service and Gas Safe certificate
- Unvented cylinder servicing where applicable
- Underfloor heating, controls and thermostat checks
- Detailed property record and asset register
- Priority booking and priority triage
- Secure storage of all compliance documentation
- Written report after every visit
What is not included
- Unlimited repairs or replacement parts
- Unrestricted emergency call-outs
- Remedial works or system upgrades
- Specialist access equipment hire
- Commercial boiler repairs (quoted separately)
- Guaranteed attendance regardless of location or access
Repairs, replacement parts, specialist access equipment and remedial works are quoted separately unless expressly included in your plan.
Limited availability
Membership is limited by postcode and property type to protect service quality. We accept a finite number of properties each year. Suitability and final pricing are confirmed after consultation and a property health assessment.
Priority triage, not an unconditional guarantee. Members receive priority triage within 30 minutes and priority attendance targeted within four working hours for qualifying emergencies, subject to location, access and engineer availability. Final pricing is subject to property size, system complexity and the onboarding assessment.
Everything you need to know.
If your question is not answered here, call us on 020 7458 4949 or submit an enquiry.
020 7458 4949Join the RARE Property Care Waiting List
We accept a strictly limited number of properties each year to protect service quality for our existing members. Add your property to the waiting list and we'll be in touch within five working days to confirm availability.
What happens next
- 01
Application reviewed
A senior engineer reviews your property details within five working days.
- 02
Availability confirmed
We confirm whether a place is available in your area and discuss your property's systems.
- 03
Health assessment
A paid assessment from £295 + VAT — credited in full against your first year if you join within seven days.
- 04
Membership begins
Records created, maintenance schedule agreed, priority support activated.
London's finest
neighbourhoods.
RARE specialises in serving prime London postcodes — from Mayfair to Hampstead, Chelsea to Holland Park. If you're unsure whether we cover your area, just call us.
Mayfair
The heart of London luxury
Marylebone
Village-feel sophistication
Knightsbridge
Home of the finest residences
Belgravia
Stucco-fronted grandeur
Pimlico
Classic London elegance
Maida Vale
Royal Borough prestige
South Kensington
Museum quarter refinement
Notting Hill
Boutique townhouse living
Holland Park
Secluded garden estates
St John's Wood
Leafy villas & apartments
Hampstead
Heath-side heritage homes
Primrose Hill
Colourful Victorian terraces