The RARE Service Promise — Our Commitment to You
This tells you exactly what to expect before you book. It builds trust, reduces surprises and sets clear expectations — on every visit, every time.
When You Choose RARE Plumbing London, You Can Expect:
1. Clear Communication
We keep you informed from the moment you book until the job is complete. If we're running late or plans change, we'll let you know as soon as possible.
2. Respect for Your Home
We treat every property as if it were our own. Shoe covers, floor protection and careful housekeeping are part of every visit where required.
3. Professional Engineers
Every engineer is fully qualified, professionally presented and committed to delivering the highest standard of workmanship.
4. Transparent Pricing
We provide clear quotations with no hidden extras. If additional work is required, we'll discuss it with you before proceeding.
5. Quality Workmanship
We don't believe in shortcuts. Every repair, installation and service is completed to recognised industry standards and our own internal quality standards.
6. Honest Advice
If a repair is the best option, we'll tell you. If replacement represents better long-term value, we'll explain why. Our advice is based on what's right for you.
7. Reliable Appointments
We offer appointment windows and aim to arrive on time. If circumstances change, we'll contact you with an update and discuss the next available option.
8. Clean Working Practices
We work neatly, protect surrounding areas and tidy up before leaving. We want your home to look as good when we leave as it did when we arrived.
9. Genuine Parts & Trusted Suppliers
Where possible, we use genuine manufacturer parts and source materials from trusted trade suppliers with whom we have established relationships.
10. Safety First
Safety is at the centre of everything we do. All work is carried out in accordance with current regulations and industry best practice.
11. Respect & Courtesy
We treat every customer with professionalism, honesty and respect, regardless of the size of the job.
12. Ongoing Support
If you have any questions after we've completed our work, we're here to help and provide further guidance where needed.
Our Service Standards
Every visit is guided by the following commitments:
- Professional appearance.
- Respect for your home.
- Clear communication.
- Honest recommendations.
- Transparent pricing.
- High-quality workmanship.
- Safe working practices.
- Clean and tidy completion.
- Reliable aftercare.
What We Ask From Our Customers
To help us provide the best possible service, we kindly ask that customers:
- Provide accurate details about the issue where possible.
- Ensure safe access to the property and work area.
- Inform us of any parking restrictions or access requirements before our visit.
- Advise us of any vulnerable occupants, pets or special requirements.
- Review quotations carefully before accepting.
- Notify us promptly if an appointment needs to be rearranged.
Our Quotation Promise
Every quotation will clearly state:
- Scope of works.
- Materials included.
- Labour included.
- VAT (where applicable).
- Any exclusions.
- Any assumptions made during quoting.
If anything changes, we'll discuss it with you before carrying out additional work.
Our Customer Commitment
At RARE Plumbing London, we believe exceptional service is about more than fixing plumbing and heating problems. It's about professionalism, trust, communication and respect from start to finish.
Every member of our team is expected to uphold these standards on every visit.