RARE Heating & Plumbing Services020 7458 4949
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Privacy Policy — RARE Plumbing London

Last updated: June 2025

1. Who We Are

This Privacy Policy applies to RARE Heating & Plumbing Services Ltd ("RARE", "we", "us", "our"), a company registered in England and Wales.

  • Company name: RARE Heating & Plumbing Services Ltd
  • Registered address: 85 Great Portland Street, Marylebone, London, W1W 7LT
  • Email: hello@rareplumbing.london
  • Telephone: 020 7458 4949
  • Website: rareplumbing.london
  • Gas Safe Registration: No. 514171

We are the data controller for personal data collected via this website. We are committed to protecting your privacy and handling your personal data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect the following personal data when you use our website or contact us:

  • Name
  • Telephone number
  • Email address
  • Postcode / address
  • Details of the service you are enquiring about
  • Messages submitted via our contact or enquiry forms
  • IP address and browser/device information (collected automatically via cookies)

We do not collect sensitive personal data (special category data) unless you choose to provide it as part of a service description (for example, access requirements due to a health condition).

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • To respond to your enquiry or booking request
  • To arrange and carry out plumbing and heating services at your property
  • To issue Gas Safety certificates, service reports and other compliance documentation
  • To send appointment reminders and follow-up communications
  • To manage your membership or maintenance plan (where applicable)
  • To comply with legal obligations (e.g. Gas Safety regulations)
  • To improve our website and services (using anonymised analytics data)

We will not use your data for automated decision-making or profiling. We will not sell your data to third parties. We will not use your data for unsolicited marketing unless you have expressly opted in.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract performance: Where processing is necessary to fulfil a service request or contract with you
  • Legitimate interests: Where we have a legitimate business interest that does not override your rights (e.g. responding to enquiries, improving our services)
  • Legal obligation: Where processing is required to comply with applicable law (e.g. Gas Safety record-keeping obligations)
  • Consent: Where you have given explicit consent (e.g. opting in to marketing communications)

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law:

  • Enquiry and contact form data: up to 2 years from last contact
  • Customer and service records: up to 7 years (HMRC requirements)
  • Gas Safety certificates: minimum 2 years (Gas Safety Regulations requirement)
  • Marketing consent records: until consent is withdrawn + 1 year

6. Sharing Your Data

We do not sell, rent or trade your personal data. We may share data with:

  • Gas Safe Register: as required for Gas Safety certification
  • Our software providers: including job management and CRM platforms, all subject to data processing agreements
  • Professional advisers: including accountants and legal advisers, under strict confidentiality obligations
  • Regulators or law enforcement: where required by law

We do not transfer your data outside the UK or European Economic Area (EEA) without appropriate safeguards in place.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access: to obtain a copy of your personal data
  • Right to rectification: to correct inaccurate data
  • Right to erasure: to request deletion of your data (subject to legal obligations)
  • Right to restrict processing: to limit how we use your data
  • Right to data portability: to receive your data in a machine-readable format
  • Right to object: to object to processing based on legitimate interests
  • Rights related to automated decision-making: not to be subject to solely automated decisions

To exercise any of these rights, please contact us at hello@rareplumbing.london. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

Our website uses cookies to improve your experience and to analyse website traffic. You can manage cookie preferences via our cookie consent banner or your browser settings. For full details, please see our Cookies Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be posted on this page with an updated date. We recommend checking this page periodically. Continued use of our website after a change constitutes acceptance of the updated policy.

10. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact us: