All plumbing & heating services — London.

Yes. Every RARE engineer is Gas Safe registered (registration number publicly verifiable), carries comprehensive public liability and professional indemnity insurance, and has undergone rigorous vetting including DBS checks. We can provide insurance certificates and Gas Safe verification on request.

All our work comes with a 12-month parts warranty and 5-year workmanship guarantee on installations. If an issue arises, we will return at no charge to put it right. We also provide 24/7 emergency support for peace of mind.

We treat every property with white-glove care. Work areas are fully protected with dust sheets, we use protective shoe covers indoors, and we clean up meticulously at the end of each day. Your home security and privacy are paramount — we respect exclusivity agreements and maintain strict confidentiality.

Absolutely. All installations come with Building Regulations certification and Gas Safety certificates where required. For properties in conservation areas or listed buildings, we work with local authorities and understand heritage compliance requirements.

Yes. Our emergency line is staffed 24/7, 365 days a year — including Christmas, bank holidays, and weekends. We guarantee a 2-hour response to emergency calls for our coverage areas. Non-emergency calls are prioritised based on urgency and can often be accommodated same-day.

Call 020 7458 4949 at any time. We keep fully stocked vans on the road and maintain a rota of on-call engineers. For most common issues (boiler breakdowns, pipe leaks, heating loss), we can have a qualified engineer with you within hours, often the same evening.

Of course. We understand that discretion and flexibility are essential in luxury London homes. We can schedule visits to suit your preferences, work early mornings or late evenings, and maintain complete confidentiality regarding your property, systems, and any work undertaken.

Yes. Our membership plans (Loyalty, Premier, and Elite tiers) include annual boiler servicing, system inspections, priority emergency response, and detailed asset documentation. Plans start from £750 per annum and are tailored to your home needs.

We believe in transparent, honest pricing. For emergency callouts, we charge a fixed callout fee plus labour at our published hourly rate. For installations and larger projects, we provide detailed quotations upfront with no hidden charges. We never charge for surveys or initial consultations.

We explain every line of our quote. If there is concern about cost, we discuss alternatives — whether that is a repair vs. replacement decision, phasing work over time, or selecting different product tiers. We will never pressure you into spending more than necessary.

Yes. For boiler replacements, underfloor heating installations, and other major projects, we can arrange financing through our partners. We will discuss payment options and help find a solution that works for your requirements.

We always provide realistic timelines upfront. If circumstances change (e.g., hidden pipe damage is discovered), we inform you immediately with revised costs and timeline before proceeding. No surprises.

Yes, we specialise in them. We understand conservation area restrictions, listed building consent requirements, and the sensitivities of heritage properties. We can advise on compliant solutions that preserve period aesthetics while delivering modern performance.

Absolutely. We design and install sophisticated multi-zone systems with smart thermostats (Heatmiser, Honeywell and Tado). We integrate underfloor heating, radiator zones, and app-based controls for seamless, efficient whole-home management.

We work with almost every major brand and model. If your system is unusual or specialist (commercial boilers, bespoke heating), we will research it thoroughly and either service/repair it or advise honestly if replacement is the better option.

Yes. We service and maintain any plumbing or heating system, regardless of who installed it. We can inherit maintenance contracts, carry out one-off services, or provide ongoing support on mixed-brand systems.